Useful and interesting information with respect to your order (General Terms and Conditions)

Customer service Germany:
Kurland GmbH
Sägewerkstr. 2
D-83404 Ainring
Tel.: +49 8654 4887-22
Fax: +49 8654 4887-55


Customer service Austria:
Kurland Österreich GmbH
Moosstraße 131, A-5020 Salzburg
Tel.: +43 662/83 06 67
Fax: +43 662/82 17 40


Prices, delivery and payment terms

All prices are in euros (€) plus the applicable statutory VAT. Prices are subject to change and errors excepted. For deliveries with a net order value of € 150.00 or more, we assume the costs for transport free kerbside (goods are not brought into the premises) within Germany and Austria, to South Tyrol from a net order value of € 350.00.

Deliveries to Switzerland from a net order value of € 350.00 are free of duty and from a net order value of € 550.00 are free of duty and shipping costs. Additional costs will be charged for special requests such as telephone notification.

Please note: Due to the current tense energy market, we are forced to charge a fuel surcharge of at least € 7.50 per delivery, but no more than € 45.00 plus VAT (see text at

If the order value is below these limits, the actual shipping costs incurred will be charged. The risk shall pass to the buyer as soon as the consignment has been handed over to the person carrying out the transport or has left the seller’s works for the purpose of despatch. At the buyer’s request, deliveries will be insured in his name and for his account. For payment by direct debit (for DE and AT) 3% discount, within 8 days of the invoice date 2% discount or within 30 days net, for South Tyrol and Switzerland within 30 days net. Bank charges for returned direct debits in the event of objection or inability to pay shall be borne by the purchaser. Natural disasters, poor harvests, changes on the world market are not foreseeable – therefore the prices for oils and herbs are subject to change.

Wars, natural disasters, poor harvests, changes on the world market are not foreseeable – therefore all Kurland prices are subject to change. This means that we reserve the right to adjust prices accordingly.


Orders can be placed by telephone by fax or e-mail. They are binding. Only our delivery and payment terms shall apply. A written order confirmation shall only be issued upon express request of the purchaser. The buyer is responsible for the legality and correctness of the order. There will be no verification on our part.


Inspection of incoming goods

The goods must be checked for breakage, damage and completeness in the presence of the carrier before signing the delivery documents, i.e. before acceptance by you. For insurance reasons, later complaints cannot be taken into account. With your signature you confirm to have received the entire goods undamaged.


Exchange and return

In principle, exchanges and returns shall only be possible with prior written agreement. We reserve the right to send back returns which have been sent in without our consent. We reserve the right to charge a handling fee for the processing of returns (depending on the effort involved).


Retention of title

Delivery shall be made under unrestricted retention of title. This shall also apply in the event of resale by the purchaser until payment has been made in full.


Applicable law, court of jurisdiction, partial invalidity

(1) The law of the Federal Republic of Germany shall apply to these Terms and Conditions and the entire legal relationship between the Seller and the Buyer with a registered office in Germany or abroad; for Buyers with a registered office in Austria, the law of the Republic of Austria shall apply.

(2) Insofar as the purchaser is a registered trader within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, Traunstein for Germany and Salzburg for Austria shall be the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.

(3) Should one or more provisions included in these terms and conditions or a provision within the scope of other agreements be or become invalid, this shall not affect the validity of all other provisions or agreements.


Note on data protection

Information with respect to the handling of personal data can be found in the data privacy statement of Kurland GmbH at:


Final clause

Should parts or sections of these terms and conditions become ineffective due to changes in the law of obligations or other legal provisions, the corresponding legally effective regulation according to the German Commercial Code that comes closest to the actual meaning and economic purpose of the part or section shall take effect. The same applies in the event of a gap in the conditions.


Product images do not have to correspond to the actual products.